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Online Orders

Were Open To The Public, Were Open To Everyone!!!

Anyone Can Shop At Instarz

Order Status

To view the status of a recently placed order, please sign in and proceed to the 'manage account page', then click on the link under 'Order History'. If you are currently signed in, you can click here to view and track your orders. If you placed an order without creating or signing into your account, you will be unable to view your order status. An order can only be cancelled prior to being processed by our distribution center and orders cannot be modified once placed.

My Order History

If you created or signed into your account while placing your orders, you will be able to view them in the 'order history' section of the 'manage account page'. Your history contains all orders placed within the last 12 months. If you placed an order without creating or signing into your account, it will not be included in your order history.

To view your order history, please
sign in and proceed to the 'manage account page', then click on the link under 'Order History'. If you are currently signed in, you can click here to view and track your orders.


Payment Options

Instarz Beauty accepts American Express, Discover, MasterCard, Visa and Paypal.

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If Your Card Is Issued by a Non-Canadian- Bank

Credit and debit cards issued by banks outside of Canada are a valid form of payment on Instarz.com. These cards are subject to the same security checks as cards issued by banks in Canada. The security checks are intended to ensure the safety and security of your financial information and prevent unauthorized use of your credit or debit card. Unfortunately, communication with foreign banks is not always as seamless as with banks based in the Canada, and we may be unable to verify the information required to complete your transaction. If we are unable to verify payment, we will cancel your order and send you notification by e-mail that the order could not be completed. To further ensure security and privacy, these e-mails do not include details of why the order was not completed.


When You Will Be Charged

Payment by credit, debit or check card: The payment amount is authorized and held by your financial institution at the time you place your order. Your account is actually charged when your order ships. Your card will be only charged for the total amount of all items that ship. Any items that do not ship will not be charged to your card. Please note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.

Out of Stock

On rare occasions, after you click "Proceed to Checkout," an item in your cart may actually be out of stock. This happens either if inventory for that item was very low when you began to shop, and a customer or customers ahead of you in Checkout bought the item first, or if the item was a best seller and demand for it quickly exceeded our inventory. If an item is out of stock after your order is placed you will be notified by e-mail.

If your order contains multiple items we may ship your order partially those items that are in stock. Your shipping confirmation e-mail will indicate any items that did not ship due to out of stock reasons. For your protection instarz.com does not store credit card information. We do not ship backorders for this reason.


Phone & Catalog Orders

No phone or catalog orders are currently accepted.


International Orders

We around the world to over 100 countries , please visit our International page to view Countries we ship to>


Promotional Codes

To use a coupon or promotional code for an associated item you are purchasing online, type the coupon or promo code exactly as it appears into the field provided on the view cart page or cut and paste your unique code. If your promo code is not valid, you will see a message that your promotional or coupon code cannot be applied at this time. If your promotional or coupon code is valid, your savings will be displayed along with your other order details in the payment summary page. Order discounts for a percent or dollar off cannot be combined with any other offers. Please refer to the offer details for redemption information and specifics about the offer. We reserve the right to end or modify a promo at any time.


Is Instarz.com Secure?

Our website encrypts your personal credit or debt card number prior to transmission over the Internet from your computer to our server using Secure Socket Layer (SSL) encryption technology. SSL is considered the industry standard for conducting secure online transactions. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator. instarz.com is site secured with VeriSign Secured SSL Certificate. Sites secured with VeriSign Secured are utilizing the highest level of encryption or security possible. This means you can rest assured that communications (e.g. credit card numbers) between your browser and instarz.com web servers are private and secure when the SSL session is activated.

Please note that the transmission of data over the Internet or any other public network cannot be guaranteed to be 100% secure. Instarz.com takes extra measures to safeguard your personal information but cannot warrant the security of the method in which you transmit information to us. Please review the safety policy provided by your Internet service provider about the transmission of sensitive information online.


McAfee Secure

Instarz.com is tested and certified daily by the McAfee Secure Security Scan. To ease concerns about unauthorized access to confidential data, the "live" McAfee Secure mark appears only when a website meets the McAfee Secure standard.

Research indicates that websites remotely scanned for known vulnerabilities on a daily basis, such as those earning McAfee Secure certification, can prevent over 99% of hacker crime.

Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity

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