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Returns and Exchanges

Return Policy

 Item(s) must be returned within 30 days of receiving your original order.

• Must be in original and perfect factory condition (unaltered, unworn, undamaged, not used, and with tags 
attached) and in original packaging, sealed.
• Odor-Free (Any odors on the product will render the product ineligible for any return)

A 15% restocking fee will be applied for all returned merchandise. 

We will gladly accept returns or exchanges on eligible unused, unopened or defective merchandise within 30 days to original form of payment. Colors & Developers are not eligible for returns.Final sale items such as “sale”, seasonal, wigs, costumes and accessory items will not be eligible for return or exchange. A photo ID and full customer contact information will be required for all cash returns. Returns with gift receipt will be exchanged or returned for the value indicated on the gift receipt in the form of merchandise credit.

Exchange Policy

Our goal is your satisfaction! If for any reason you are not happy with your purchase, you may
exchange it for another color or style! We gladly accept exchanges on all eligible products (see below).
A 15% restocking fee will be applied for all returned merchandise.

• 15% Restocking Fees will be charged with your eligible exchange. Shipping charges will apply.
• The same credit card and shipping method submitted with your original order will apply for your
exchange order, unless specified otherwise on the Exchange Note.
• Any balance remaining after your exchange will be kept as an in store credit.

Exchange Product Eligibility

Eligible product(s):

• Must be in original and perfect factory condition (unaltered, unworn, undamaged, not used, and with tags
attached) and in original packaging, sealed.
• Odor-Free (Any odors on the product will render the product ineligible for any return)
• Item(s) must be returned within 21 days of receiving your original order.

Ineligible Product(s):

• Costume wigs, last call or clearance items, discontinued items, care products, accessories, liquids,
special order items and wholesale orders, magazines and cd/dvd's.
• If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be
ineligible and deemed unauthorized.

• All electrical appliances carry a full manufacturer's warranty. Please contact the manufacturer for
additional information.

  • Colors & Developers are not eligible for exchanges.

If your product is ineligible for exchange or return, we will:
• Return the item(s) to you at your cost.

Note: If you receive style/color help from our experts and the suggestions are not satisfactory, exchange
fees and/or handling fees are not waived. Please choose carefully.

How to Request an Exchange

Requests for exchange must be made within 21 business days of receipt of product(s). Exchanges must
be pre–authorized by US with an RMA (Return Merchandise Authorization) Number.
Without an RMA the item(s) will incur a 50% unauthorized product fee.

Please do the following only after you are sure your item(s) is eligible:

1. Email
to request your RMA number. Be sure to include your ORDER #
with this request. You will receive an email response with your RMA number and instructions on how to
exchange and return the product.
2. Exchange items must be returned to us within 30 days from receipt of the RMA number.
Once we receive your exchange package, please allow up to 5 business days for the
exchange process to complete.

How to Prepare Your Exchange/ Refund Package

Outside of Package:
1. The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible
RMA will be refused.
2. Ship item(s) in a sturdy cardboard box with all original packaging as damaged packages are ineligible
for exchange.
3. Include a copy of the Packing Slip, including a note including which item(s) you would like to
exchange for. This information should include item number, quantity, and price.

Return Address:
Instarz Beauty

2385 Burnhamthorpe Rd W

Unit 7


L5L 6A4


Shipping Costs on Exchange

Shipping charge will apply on all exchanges depending on the weight of the package.
We ship via UPS or Canada Post, Fedex, unless instructions in the exchange package specify otherwise.

Insufficient Address

Packages returned due to insufficient address or unclaimed will not qualify for a refund. This
includes any packages that was shipped to the address entered by the customer. We cannot alter
any shipping address prior to shipping unless specified by the customer. We can reship at a
surcharge or be eligible for store credit only. Shipping charges are not refundable.

Changes to Order

Requests for changes must be approved from our shipping department to ensure the order has not been
processed or shipped. Changes must be e-mailed to: customerservice@instarz.com

Cancellation or Refusal Policy
All of our orders are processed and shipped immediately to expedite our orders. Orders cancellations
made after you have submitted your order will not be honored or 15% cancellation fee. Color changes to an order will be given all
effort, but may not be fulfilled. For any shipments returned to us due to a bad address or refusal upon
delivery, there will be an additional shipping charges added to reship. Shipping and handling charges are
non refundable. Once a refused package is returned to us, a restocking fee charge of 40% will be
deducted from the total. Orders may reship without notice to the corrected address or with another
shipping carrier.

Address Change/Update Policy
Any address change request made via e-mail or phone after the order has been shipped and during the
transit via UPS will be charged $10.00 automatically upon customer's request to change or update

Stock Availability Question
Any item/items that are listed on our site is in stock ready to ship. Any items that does not have an ADD
TO CART button are not available. These items may have been discontinued or not yet released by the
manufacturer. We do not have any estimated dates of availability on any of unavailable items.

Lost or Stolen Packages
We will not be responsible for stolen packages after the merchandise has been confirmed to have
delivered according to our tracking system. We will do our best to inquire to help you
assist in retrieving your package. If the package was left by UPS and you do not have your package,
please contact us
immediately for us to start an investigation with UPS. They
will complete the investigation within 7 business days. We will reship the package at this point by
requiring signature for the replacement. We will not reship any replacement package without the
completed investigation by UPS.

Tracking Your Order
Please email your full name, order # if possible: info@instarz.com

Shipping Delays
We are not responsible for late shipments due to holidays, natural disasters, or carrier
delays. Please keep in mind holidays do not count as a business day and should be
considered when calculating shipping times. If you need additional information,
please email us at

Fraud & Theft

Order Processing Info

We reserves the right to refuse and cancel any orders at our discretion without notice.

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